FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We offer a variety of unique and high-quality enamel pins and prints. Each design is carefully crafted to bring a touch of creativity and personality to your collection.

2. How can I place an order?

You can place an order directly through our website. Simply browse our collection, add your favorite items to your cart, and proceed to checkout.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay and PayPal.

4. Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will vary depending on your location. Please check our Shipping Policy for more details.

5. How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Delivery times vary based on your location:

  • Germany: 3-7 business days
  • International: 7-30 business days
  • Please note that delivery times may be extended due to customs processing and other unforeseen delays.

 6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of delivery. Please ensure the items are in their original condition. Check our Return Policy for more details.

8. My item arrived damaged. What should I do?

We apologize for any inconvenience this may cause. Please contact us immediately with your order number and a photo of the damaged item. We will arrange a replacement or refund as soon as possible.

9. Do you offer bulk orders?

Please contact us via email chowlie.studio@gmail.com or through our contact form with your requirements, and we will be happy to discuss the details.

10. How can I contact you if I have any questions?

You can reach us via email at chowlie.studio@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.

11. Can I find your products in any physical stores?

Currently, our products are available exclusively online. Follow us on social media or subscribe to our newsletter for updates on pop-up events or potential retail partnerships.